Please see below for the Job Profile and Person Specification, along with guidance notes.

The closing date for this vacancy is Wednesday 3rd May 2019 at 10.00 am.

Job Purpose To support the Head of Learning through the day-to-day management and development of the front-of-house team to enhance the visitor experience  and to ensure the successful performance of gallery operations, providing an optimum level of customer service, including promoting a wider critical   understanding and quality of experience of contemporary art.     

Key  Outputs and Accountabilities

To support the planned and safe daily operation of   BALTIC by performing the role of Duty Manager as the principal point of   contact.

To be responsible for rostering staff to support   operational needs, customer engagement and customer service.

To be responsible for the recruitment and induction   of front line staff, in line with BALTIC’s employment policies and in respect   of equal opportunities. 

To be responsible for performance management of   front of house staff, including annual performance and development   reviews. 

To lead the delivery of training and development of   front-of-house staff with particular emphasis on service excellence and   enhancing visitor understanding.

To be principal point of contact for all visitor   comments and complaints.

To support public safety through the implementation   of agreed procedures, including emergency evacuation. 

To take an active role in the implementation of   BALTIC’s Child and Vulnerable Adult Protection Policy.

To assist with the monitoring and management of   cleaning contractors.

To liaise with catering contractors to benefit the   provision of quality customer service.

To support the delivery of events, lettings and   hires through effective on-site liaison with colleagues and external   organisations in order to provide high quality visitor/client service.

To assist to maintain the security,   presentation and safety of BALTIC and exhibitions.

To liaise with external event organisers and others   to benefit cohesion between BALTIC’s operation and activities on Baltic Square and   environs.

To assist with the operation of certain building   systems including lift rescue.

To assist with developing visitor interpretation,   and visitor information including being responsible for guided tours and   narrated information.

To undertake administrative tasks associated with   the position and maintain appropriate records accordingly.


Person Specification


2 years experience of duty management, together with an understanding of visitor and facilities management gained in a large-scale arts/cultural environment.

Experience of supervising a team.

Commitment to the delivery of the highest standard of equitable customer service.

Good team working skills.

An understanding of and appreciation for contemporary art.

Excellent communication skills.


Experience of planning and delivering staff training.

Accredited customer care training.

Second language (conversational level).

First-aid training.

Getting a Job at BALTIC – Guidance Notes for Applicants   These notes are designed to help you participate fully in our staff recruitment procedures, and to assist you with providing all the information we need in order to understand how you meet the requirements of the job. Please read these notes carefully before completing the application form.   BALTIC is one of Europe’s leading contemporary art organisations and provides a challenging and rewarding environment in which to work to fully develop your personal potential.    If you like working with people, enjoy hard work, and welcome responsibility then you will be interested in working for BALTIC. These Guidance Notes will help you achieve your ambition.  

Equal Opportunities Statement BALTIC is working towards achieving diversity and welcomes applications from all sections of the community.    BALTIC fully accepts and welcomes the fact that society consists of many diverse groups and individuals, and that this diversity is an asset to BALTIC.   As an arts centre dependant for its success on the full involvement of users and visitors and as an employer, BALTIC recognises that it has a moral and legal responsibility to promote equal opportunities. In addition, BALTIC recognises that the pursuit of equality of opportunity is essential for a productive and professional working environment.   This policy states BALTIC’s commitment to being an equal opportunities employer and is an integral part of every aspect of our activities. It is based on the most recent legislation and represents BALTIC’s commitment to tackling inequality, discrimination and disadvantage.   Our goal is equality of opportunity for everyone who uses, visits, works in and works for, BALTIC and we will provide services and develop employment practices accordingly.   In particular, BALTIC is committed to making sure that:   There is equality of opportunity in terms of access to BALTIC and its services, and that this reflects, and is appropriate to the needs of the diverse communities using and visiting BALTIC.   Prospective and present employees are afforded equal and fair treatment in relation to recruitment, selection, terms and conditions of employment, training and promotion.   BALTIC will work to actively combat discrimination and make sure that prospective or present employees, and those who wish to use and visit BALTIC, are not treated less favourably on the grounds of protected characteristics.   BALTIC is committed to making sure that we provide equal opportunities in employment, and that we do not unfairly discriminate against any job applicant for any reason. BALTIC, therefore:    Welcomes job applications from all sections of the community and will consider applicants for jobs on the basis of their relevant experience, qualifications, skills and abilities.   Welcomes job applications from under-represented groups - in particular, people with disabilities, and minority ethnic applicants.   Will make sure that we do not discriminate unlawfully when we decide who to employ and that selection decisions for jobs are based solely on people’s merit and ability to do the job, to enable us to appoint the best people to work for BALTIC.   Will make sure that any qualifications or conditions or requirements applied to a job are relevant and justifiable in terms of the job to be done.   Aims to create a suitably skilled workforce that includes employees who may be under-represented.   Will conduct regular monitoring data collation and analysis in order to identify and address barriers to equality of opportunity.

Completing your Application    The purpose of completing this application form is to enable you to be shortlisted for interview. Completed applications are matched against the requirements set out in the Job Profile to create a shortlist of candidates who will be invited for interview.   You should study the Job Profile carefully before completing your application form. Whether or not you are shortlisted for interview will depend on how well you can demonstrate that you meet the criteria listed in the Job Profile.   The following tips are designed to help you complete the application form as effectively as possible:   Study all the information you have been sent about the job and the application form carefully before you begin to complete the form. Ensure that you are clear about what you are being asked to do.   Make sure that your application is specific to the job you are applying for. A standard application form, which you have prepared before, may not address all of the items in the Job Profile.   BALTIC does not accept CVs in lieu of a completed application form.   Think about the extent to which you possess the experience, skills, knowledge and interests necessary to do the job. You should then provide relevant information which addresses all of the items in the Job Profile. If possible, try to do so in the order in which they are listed.   Give examples of your experience, knowledge and skills and write in a positive way. Remember to write about those things which you have personally been responsible for.   Make sure that you complete all sections of the application form.   Select those aspects of your experience, skills and interests that are relevant to the job. Remind yourself of your qualities and skills that you may take for granted.   Remember to consider relevant experience, knowledge and skills acquired outside of paid work – for example, experience gained from community or volunteer work, or in your leisure interests.   When listing your previous jobs, ensure that dates are correct and in the right order, stating your most recent employment first.   Make sure that you complete your application before the closing date.   If you have a disability which makes completing this application difficult or impossible, it is possible that the application can be completed in a different way. If you have such difficulties, please contact us.  

Shortlisting   Shortlisting will take place shortly after the closing date and is always undertaken by at least two people, one of whom will be the vacant job’s line manager. When shortlisting we are making an assessment of how closely your application meets the criteria set out in the Job Profile. We will go through your application in detail looking for specific evidence that you have the experience, knowledge and skills required to undertake the job successfully. It is unlikely that you will be selected for interview if you haven’t provided specific evidence, supported by relevant examples.  Due to the high number of applications we receive, it is not possible for us to respond to every application. If you have not received an invitation to interview within 4 weeks of the closing date, you should assume that your application has been unsuccessful on this occasion.

Interviews and Other Selection Methods   The purpose of an interview is to identify the best candidate for the job. A panel of two or three people, including the job’s line manager, will normally interview you. The length of the interview will depend on the level of the post but, on average, it will last for about 30 to 60 minutes. For most of the time the interviewers will ask you questions which relate to the requirements listed in the Job Profile. At the end of the interview, you will be given some time to ask a few questions yourself. It is advisable to have a few questions already prepared.   If you are short listed for interview, we will normally contact you by letter to invite you to interview. The letter will give full details of what the selection process will involve.    In addition to an interview, BALTIC may also use other methods to help choose the best candidate for the job. Common selection methods include work related tests to examine your IT, organisational, team-working or presentational skills. For certain jobs you may be asked to give a short presentation. If additional methods are to be used you will be notified in advance, when we invite you for interview.   If you have a disability and need any adjustment to be made in order for you to participate in the selection process, please contact us immediately on receipt of our letter inviting you for interview so that we can accommodate your needs.  

Offers of Employment   Offers of employment will only be made by a senior member of staff authorised to do so. All offers of employment are made subject to receipt of satisfactory references, successful completion of a probation period and where appropriate disclosure of information by the Criminal Records Bureau (Police checks). Successful candidates are normally appointed at the first point of the salary range for the job. 

Recruitment Monitoring Questionnaire   Please complete the separate questionnaire to enable us to monitor the effectiveness of our recruitment policy and processes, so that we can ensure recruitment and selection are carried out fairly. The information you provide will also help us to identify any barriers to recruitment. Your answers will be treated in the strictest confidence and used for statistical monitoring purpose only. Your completed form will not be seen by those responsible for short listing and will not, therefore, form part of the selection process.  

Rehabilitation of Offenders Act, 1974   Please provide details of any unspent convictions or cautions you have under the terms of the Rehabilitation of Offenders Act, 1974. Offences resulting in driving licence endorsements should be disregarded, unless holding a clean licence is a specific requirement of the job. Failure to disclose such information may result in dismissal or disciplinary action by BALTIC. This information will be treated as confidential and will not necessarily disqualify you from employment with BALTIC.  

General Data Protection Regulation, & Asylum and Immigration Act, 1996   The information that you provide as part of your application will be used in the selection process. All information about you will be securely held, with access restricted to only those involved in dealing with your application. Unless you are the successful candidate, your data will be kept for 12 months and then destroyed.   By signing and submitting your Application Form and Recruitment Monitoring Questionnaire, you are giving your consent to your data being stored and processed for the purposes of the selection process. Data will be processed and stored in-line with the General Data Protection Regulation’ and BALTIC’s Privacy Policy which can be found at   Under the terms of the Asylum and Immigration Act, 1996 we will require proof of your legal right to work in the United Kingdom.  

The Employer   The Contract of Employment is with BALTIC Flour Mills Visual Arts Trust, an independent charitable company, governed by a Board of Trustees.    BALTIC meets its running costs through grant-in-aid from Arts Council England, Gateshead Council and from trading and sponsorship.    If at first you don’t succeed………………   BALTIC is a popular choice for applicants and competition for jobs can be strong. If you are not successful first time round, please do consider trying again.   Keep an eye on our web site, local and national press for future job opportunities. Review your knowledge and experience and take advantage of any opportunities to learn new skills, which may help you in future applications.   Good luck and thank you for your interest in working at BALTIC.



The Woon Foundation very generously funds an open call shortlist exhibition - including three major prizes - each year to the total value of £40,000. The 1st prize supports a Fellowship designed to offer a fine art graduate a structured opportunity to further develop their critical and conceptual understanding as well as their studio practic

Woon Foundation Painting & Sculpture Prize is an important component of the partnership between Northumbria University and BALTIC Centre for Contemporary Art.  The Prize is open to all UK undergraduate Fine Art students who are in their final year of study, graduating in summer 2019. 

The Art Prizes 

1st Prize the Woon Tai Jee Art Fellowship will include:

  • A year-long Woon Residency in the Woon Tai Jee Studio in Northumbria’s BxNU Institute of Contemporary Art, Northumbria University, Newcastle upon Tyne for the duration of the Fellowship from September 2019 until October 2020
  • A bursary of £20,000 to be used to pay for the Fellowship in the Woon Tai Jee Studio and to contribute towards materials and subsistence
  • The requirement to work towards a body of new work, which will be exhibited in a solo show in one of Northumbria University’s galleries in October 2020
  • A mentor to support the critical and professional development of the Fellow

2nd Prize the Lim Ai Fang Art Prize = £9,000

3rd Prize the Cheong Kam Hee Art = £6,000

Entry Criteria

The following criteria apply to entrants:

  • Applicants must be in the final year of an undergraduate Fine Art degree at a UK University
  • Entries are limited to painting and sculpture

Application Process

Participants are required to submit: 

  • A Curriculum Vitae (CV )
  • Personal contact details
  • Contact details of two referees 
  • A statement of 500 words outlining the applicant's reasons for wishing to become a Fellow and how the Fellowship would benefit their development and current fine art practice
  • Eight digital images of current work

For the first time, we are delighted to be able to offer all ten shortlisted artists 12 months Axisweb membership. Axisweb is an online platform supporting, mentoring and profiling artists. Find out more about Axisweb here.

Entry Criteria

The following criteria apply to entrants:

  • Applicants must be in the final year of an undergraduate Fine Art degree at a UK University
  • Entries are limited to painting and sculpture  

Application Process

Participants are required to submit: 

  • A Curriculum Vitae (CV )
  • Personal contact details
  • Contact details of two referees 
  • A statement of 500 words outlining the applicant's reasons for wishing to become a Fellow and how the Fellowship would benefit their development and current fine art practice
  • Eight digital images of current work

Short Listing 

  • Ten artists will be shortlisted from the applications
  • The short listed artists will be required to submit work to an exhibition hosted by Northumbria University from which the final winners will be selected
  • Artists will be informed by e-mail as to whether they have been shortlisted and sent a Schedule A form which must be used to submit their technical requirements
  • We will do our very best to help realise your ambition for the work but please note the following limitations during the planning stages:

          The ceiling within the gallery space will not support any significant weight

          The floors of the gallery cannot be drilled into

          The entry and exit points to the gallery have the following dimensions 150cm wide x 200cm high with a diagonal of 250cm.  Please ensure that your work can fit through this aperture.

          Materials that are considered to present an ethical or health & safety risk cannot be accepted i.e. blood, latex etc

  • It is essential that each artist submit their technical requirements by Monday 11 June on the Schedule A form along with at up to six images of the completed or developing work/s of art. This will enable the curatorial and technical team to consider the requirements of each artist and how best to support them. They will then discuss and agree any modifications that might be required with the artist      concerned.
  • The shortlisted artists can submit a maximum of 2 works of art (i.e. 2 paintings or 2 sculptures or 1 painting and 1 sculpture) for display in the exhibition
  • Each artist will have the following space available for their work irrespective of whether they produce one or two works of art:- 

          200 cm2 wall space for two dimensional works of art

          200 cm3 floor space for free standing works of art

  • Each shortlisted artist will receive a total of £500 including:

          A £300 artist fee paid in advance 

          £200 travel and accommodation costs paid during the installation of the exhibition.

  • Transportation of artworks will be organised by Northumbria University
  • Each artist will be allocated a space in the gallery that will have been determined by the information provided on the Schedule A form and the supporting images.
  • All Artwork must be delivered to Gallery North, Northumbria University on Monday 9 July, between 9.30 and 13.00
  • The exhibition is a curated exhibition and the installation of the work will be organised by the Northumbria University technical team between Friday 28 June -  Wednesday 3 July 2019.
  • The work of each artist will be risk assessed during and after installation and any adjustments discussed and agreed upon in compliance with the University protocols
  • All packing materials to be provided by the artists and removed for the duration of the exhibition
  • Shortlisted artists will be required to attend the exhibition preview and award ceremony in Thursday 4 July 2019
  • The shortlisted artists and/or any applicant may not claim against or hold responsible the organisers, Northumbria University, BALTIC and/or the Woon Foundation for any loss of or damage to their/his/her works of art, however caused, be it fire, theft, negligence, vandalism, acts of terrorism, earthquake or      otherwise. 

Judging Criteria 

The panel of judges has been drawn from Northumbria University and BALTIC supported by independent external advisors and the winner of the Woon Foundation Painting & Sculpture Prize 2019 and includes:

  • Dean Hughes - Head of the Department of Arts, Northumbria University
  • Alessandro Vincentelli - Curator of Exhibitions and Research, BALTIC Centre for Contemporary Art
  • Nicola Singh - Artist

The judges will be looking for participants whose practice will benefit the most from the opportunities offered. They will be looking for an awareness of the broad context of painting and sculpture in terms of the relationship between conceptual and traditional techniques as well as excellence in terms of: 

  • Content 
  • Aesthetic 
  • Technique 
  • Understanding and development of the medium and materials


  • 1 February 2019: Applications open at
  • 1 April 2019: Applications close at 17.00
  • 1 May 2019: Shortlisted artists notified
  • 4 July 2019: Shortlist exhibition Private View & Prize announcement at Northumbria University Gallery 
  • 5 July – 22 Sep 2019: Shortlist exhibition on display in Northumbria University Gallery
  • September 2019: Prize-winner takes up residence in Woon Tai Jee Studio, Newcastle upon Tyne. 


  • The winning works shall be available to become the property of the Woon Foundation
  • Prize winners will retain all statutory and common law rights (e.g. copyright) in their respective winning entry
  • In entering the competition, all participants grant the organisers, Northumbria and/or the Woon Foundation and those authorised by them or any one of them a permanent licence to reproduce the works submitted to create the catalogue, archive the images of submitted works and publicise the works on websites and in any other form of communication chosen by the organisers Northumbria and/or the Woon Foundation
  • The digital materials and any texts submitted for the competition will be archived by the organisers
  • The organisers and/or Northumbria retain the right to change the terms and conditions of the Art Prizes and the rules and regulations of the competition in connection therewith as appropriate.

General Data Protection Regulation (2018) 

The data provided on the application form will be used for the following purposes only:

  • to enable applications to be considered and evaluated
  • to enable the catalogue to be compiled
  • to enable compilation of statistics, or to assist other organisations or individual research workers to do so (provided that no statistical information could identify any individuals involved without their authority)
  • to enable Northumbria University to compile the fellowship record.

Terms and Conditions

Please see further terms and conditions.

For further information regarding entry to the competition, or regarding the exhibition space, technical support etc. please contact:  

Jean Brown:

0777 597 4708

BALTIC Centre for Contemporary Art